FleetBoss Report

June 2005

Serving Up Better Service Calls

"If you could ride in your company trucks
24 hours a day, 7 days a week, would your drivers' productivity increase?"

Ask this question of any fleet owner and you're sure to get the same answer—
"Of course it would!"

It doesn't matter if drivers are being paid by the hour or by the job; owners know efficiency, productivity and profits should increase if they are beside their employees, encouraging and guiding them to get the best work performance possible.

This truth is proven by companies that use a GPS fleet management system, especially where it applies to benefits from improved service calls.

Having a powerful fleet management solution like the one FleetBoss offers can allow company owners of service vehicles to see dramatic increases in service calls. Each additional service call means more money in the bank for your business. It also means significant savings from overtime reduction and better driver efficiency.

The following are several ways a company's service calls can be positively affected:

Increasing Service Calls: AAA Auto Club South was well aware of the power of GPS fleet management for enhancing a towing company's bottom line. However, the club discovered even more benefits from a FleetBoss solution, including service call benefits from "power take off" (PTO) monitoring.

After having its FleetBoss solution for only six months, AAA Auto Club South experienced a 30% increase in service calls for an average increase of 50 service calls per week at nearly $36 per call.

The total annual gross revenue increase from these additional calls equaled $86,400.

Time management benefits alone allowed Auto Club South's Orlando office to experience this 30% increase in service calls even after it expanded its territory midyear. This substantial increase occurred without any addition to the club's regular tow truck force.

Consolidating Service Calls: New York-based Automotive & Truck Parts Center used its fleet management solution to discover that it could achieve serious benefits by reducing its service call fleet size. By increasing its fleet's service call efficiency, this company was able to combine trips, allowing it to save $25,000 on one less driver, $20,000 on one less vehicle and $12,000 in driver overtime pay. In a single year, a GPS fleet management system saved this business $57,000 in service call improvements.

Service Call Customer Relations: The customer relations part of service calls performed by employees of Dr. Jack's Pest Control and Lawn Care is crucial to this company's success. Its technicians are required to spend at least 20 minutes on each service call they make. Dr. Jack's GPS solution helped it discover problem technicians. These drivers were defrauding customers and harming the company's reputation by spending only 5 minutes on a call. Dr. Jack's was able to protect its good technicians by providing unimpeachable reports to clients that documented the exact time spent at each service call.

As the examples above show, a superior GPS fleet management system can transform the way your business handles service calls. GPS solutions like those offered by FleetBoss can lead to better customer relations, tremendous savings and a serious improvement in a business's bottom line.